eCommerce Masterclass

PROGRAM OVERVIEW

This program is designed by our e-commerce industry experts based on their vast experiences in selling online, with their insights in daily operations, and the intricacies of using various local e-commerce platforms.

Date : 9-10 MARCH 2022 ( WED & THU )

Time : 9AM - 5PM

Venue : Level 6, Menara HLX, Kuala Lumpur

Program Fee: RM1800/PAX

ORIGINAL FEE : RM2500/PAX

This program is highly recommended

‍If your business is going online, and you are planning to set up a new team to run the e-commerce operations…
If you have an existing marketing team and want to convert them to be the e-commerce team…
If you want to train your e-commerce team to be well equipped with the latest market updates in the e-commerce industry…
If you have started your online store but you’re unsure of how to generate traffic to your store…
If you have an online store in Lazada and Shopee, but you’re unsure of how to run marketing campaigns to attract more customers…

You and your team can join our program to master the knowledge and skills in running an online store and improve your skills in planning and implementing marketing campaigns, testing, and enhancing campaign effectiveness. You will also learn how to maximize your marketing budget to increase sales.

Program highlights:

Selling Process : Learn about product listings, photography, product image design, e-store design and e-store decoration.
Conversion with Marketing Tools : Learn about add-on deals, top picks, bundle deals, shop categories, affiliate program, voucher and FAQs.
Traffic & Ads : Learn about content feeds, Shopee Live, strategies to generate high returns, keywords, strategies to increase exposure, Shopee Ads and Shopee CPAS.
Customer Service : Learn about before, during and after-sales services. Our trainer will explain about customer relationship management, and will guide you on how to improve and increase conversion, and retain your repeat customers. You will also be exposed to chat response rate, chat broadcast and review management.
E-Commerce Data : Learn to understand the data in business insights, account health and how to use monitoring tools.
Fulfilment and Logistics : Understand listing violations, penalty points, how to manage return and refund, and the general operation and packing processes.

This program will also share about mindsets, expectations, and current markets, including data and case studies with our participants.

Trainer : Jamie Thoo

Director of Super D&J Sdn Bhd

LAZADA & SHOPEE CERTIFIED TRAINER

Jamie is a ‘mom-preneur’ who worked in a multinational company for eight years, started her own business using almost her entire savings. After she had gotten married, she took her business online with a capital of RM500 based in a small town, Kuala Krai, Kelantan. She invested six years to build skills and strategies to grow her online business. Jamie learned from scratch about dropshipping, stock tracking, products outsourcing, designing, sales and marketing, customer service, logistics, purchasing and quality control among various other skills in order to achieve her goal.

Being ever determined and hardworking, Jamie has built many successful e-stores in the market and now enjoys a good reputation on the Shopee & Lazada platforms as a seller that ‘walks the walk’. Jamie is proud that her business income exceeded several million ringgit in 2021, which enabled her to support her family comfortably. Jamie unwaveringly faced the challenges and grabbed the opportunities brought on to her when running her business. She has never shied away from people of any position in life. No matter what happens around her, she always keeps a smile on her face.

Today, Jamie is a SHOPEE XPERT, SHOPEE certified trainer and LAZADA certified trainer of Alibaba Business School. Her passion is to guide business owners and help women who want to achieve the same success as hers. With her sales experiences, she has trained over 10,000 salespeople while managing several brand stores. For Jamie, believing in yourself is the key to realizing your greatest potential.

SERVICES

ENABLERS

COMPANY